30-Day Return & Refund Policy

Contact nivvi.store.us@gmail.com within 30 days of delivery with your order number and the reason for your request. This is our voluntary 30-day return policy; longer mandatory rights remain unaffected.

Damaged, faulty or incorrect items

Please include a clear photo or video showing the problem, if reasonably available. Approved claims receive a replacement or a full refund for the affected item without returning it. An item that arrived with missing parts is covered by this process. Contact us as soon as you discover the issue; the 30-day period does not limit any longer legal guarantee.

Changed your mind

Under our voluntary 30-day policy, unused items in their original packaging with all included parts can be returned. Ask us for the return address and instructions before sending anything; the address on the original parcel may not be the return address. You pay return postage. Keep proof of postage. We inspect the return before approving a refund and do not charge a restocking fee. Any mandatory withdrawal rights, including permitted inspection of the item, remain unaffected.

Exclusions

Our voluntary policy does not cover normal wear, accidental damage or misuse after delivery, or parts lost by the customer. These exclusions do not apply to defects or missing parts present on arrival and do not restrict mandatory consumer rights.

Delivery issues and Shipping Protection

If tracking says delivered but you cannot find your parcel, contact us so we can investigate with the carrier. A delivered scan does not automatically close a claim. If you purchased Shipping Protection, mention it in your request so any additional delivery cover can also be reviewed. Shipping Protection does not replace your statutory rights. Its fee is normally non-refundable after dispatch, except where applicable law requires otherwise.

Refund processing

Approved refunds are issued to the original payment method within 10 business days, or sooner where required by law. Your bank or payment provider may take several additional business days to post the funds. For change-of-mind returns, processing starts after receipt and inspection, subject to any legal right to a refund upon proof of return. Refunds reflect the amount paid for the returned item after discounts; any original standard delivery charge is refunded where required by law. We do not provide duplicate compensation for the same resolved claim, but this does not prevent a separate valid claim or restrict rights concerning a replacement.

Mandatory consumer rights

Mandatory consumer rights remain unaffected. Where EU/EEA withdrawal rules apply, you may notify us within 14 days of delivery without giving a reason and send the goods back within 14 days of notification. Original packaging is not a condition of that statutory right. Applicable legal guarantees for faulty goods and statutory refund deadlines continue to apply regardless of this voluntary policy. Please contact us first so we can help resolve any problem.